He's trying to defend a clan or a person, it's obvious that some guys are above gm team and they cant control them.
Feels bad having an admin that can't fix bugs, can't do what he wants in his own server, and lying for protecting 'friends'.
If this is not a bug and no rewards + no penalty, tomorrow you will have more reports, and you will have to make more guys believe that its not a bug, also you will have to make them accept that they lost their DVC/ADEN time. Also instead of fixing that bug add an announcement to not trust randoms for instances. rofl.
If you believe what you already said then you never played l2pride neither Lineage II at all.